Ciphony supports BT with

• designing and delivering upon the functional requirements for Microsoft's OneCall program as BT's subcontractor;
• managing the contact centre services support team consisting of a group of around 20 contact centre services professionals;
• establishing the organisational concept of and executing a global sourcing model for supporting global contact centre solutions based on Cisco technology;
• designing, implementing and operating a Genesys based contact centre platform in Germany which interconnects with BT's global network for the delivery and support of network based contact centre solutions;
• designing, delivering and managing a network web-based contact centre demonstration capability;
• investigating, planning and executing a cost reduction program which resulted in over 500 K Euro savings per annum;
• technical consulting on voice mediation / billing solutions.

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