Ciphony supports Genesys in the USA with
- designing and building a web-based inventory management application capable of linking physical assets and their dynamically monitored performance characteristics to customer specific implementations. The desired result is to shorten restoration of service and to meet the demands of business critical contact centre applications.
- establishing process interlocks between AT&T and Genesys for delivering network based contact centre services in the USA, including
- preparing and running operational readiness testing, and
- establishing the operational governance between the entities involved.
