Today's enterprises more and more feel the pressure to improve efficiency. At the same time the enterprise's customers expect increasingly effective services, requested to be available at any time of the day through their medium of choice, whether that is by telephone, email, web or chat.

As a result, the enterprises also face pressure to improve contact centre operations. The moments of customer interaction are increasingly used to generate revenue by leveraging up-selling opportunities. And, organisations are questioning the need to own and manage their own technology infrastructure, and are exploring the benefits of hosted contact centres.

Ciphony has over 10 years of in-depth experience in the areas of designing, building and managing contact centre platforms in telecommunications networks. We provide these services through operators, integrators and software service providers to end-customers.

As part of our hosted offering, we have deployed our own network based contact centre services platform in Germany, which is connected to 3rd party carrier networks. This platform uses the very latest technologies such as Speech Recognition, Text-to-Speech, Contact Recording, Workforce Management, Agent Scripting, etc. ...

Nationally and globally acting companies chose Ciphony because we have developed and deployed an operating model suited to meet their needs. Companies that are looking to manage and improve their customer's service experience within and across boarders, who seek to strengthen their corporate brand and to optimise their assets and investments find their way to Ciphony. By offering networked-IT services, Ciphony enables corporations to become and stay competitive by supporting fast deployments of contact centre service innovations.